UM:Business Services - Revision history

AlexKirhenshtein: Text replacement - "^" to "{{deprecated}}"

2022-09-13T16:13:54Z

Text replacement - "^" to "{{deprecated}}"

← Older revision		Revision as of 16:13, 13 September 2022
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	Information moved to documentation:		{{deprecated}}Information moved to documentation:

	https://www.netxms.org/documentation/adminguide/sla.html		https://www.netxms.org/documentation/adminguide/sla.html

TatjanaDubrovica: Replaced content with "Information moved to documentation: https://www.netxms.org/documentation/adminguide/sla.html"

2017-11-24T15:14:28Z

Replaced content with "Information moved to documentation: https://www.netxms.org/documentation/adminguide/sla.html"

← Older revision		Revision as of 15:14, 24 November 2017
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	~~{{DISPLAYTITLE~~:~~Business Services}}~~		Information moved to documentation:

	~~=Introduction=~~		https://www.netxms.org/documentation/adminguide/sla.html
	In a nutshell, ''Business Services'' is a tool for availability monitoring of logical services. Company email, web site, server farm, call center - all are examples of logical services. Moreover, the services can be combined together to define a "broader" logical service. Company email, web site, name server and firewall all can be referred to as "Company Internet Services" and monitored for availability as a whole. So if the name server goes down then the "Company Internet Services" do not function properly as a whole. This feature can be used both for internal QA and external Service Level Agreement (SLA) monitoring.

	~~=Services, node links, service checks=~~
	~~==Service==~~
	Business Services represented with a tree-like hierarchy of nested logical services, nodes and service checks. One can think of a service as a container consisting of other services, service checks and nodes linked to service checks. In NetXMS terminology the last is called ''node link''. For each service in the hierarchy, NetXMS calculates availability percentage and keeps track of all downtime cases. To check availability at any particular level, select it in the Object Browser or choose ''Availability Chart'' from the context menu.

	~~==Node link==~~
	~~''Node link'' is a reference to any node with one or more service checks attached to this node.~~

	~~==Service check==~~
	''Service check'' is a test whose result is used to define the state of the service. A service check may belong to the specific node (node link) or directly to the service. A service check object contains NXSL script which either returns success (the test result ok) or failure (the service has failed). There are the following special variables and constants which can be used in NXSL scripts for service checks:
	* $node - points to the current node the check is being executed for
	* $reason - the script may set the reason of failure
	* OK - constant, indicates success
	* FAIL - constant, indicates failure

	~~===Service check templates===~~
	To avoid redefinition of the same service check multiple times (for multiple nodes) you can create service check templates. The principle behind service check template is very similar to [[UM:Data_Collection#Templates\|Data Collection Templates]]. There are two notable differences though:
	* A service check template is always applied automatically to every new node (node link) added to the service
	* A service check template is applied to nodes in the current level in the service tree and in all levels below

	~~=Configuration and usage=~~
	~~For both configuration and monitoring use ''Business Service'' container in the Object Browser view.~~
	~~::[[File:1_Object_Browser_Services.png\|frame\|\|left\|Object Browser with Services]]<br style="clear: both"~~ />
	~~==Configuration==~~
	To define a new service select ''Create business service...'' from the context menu in Object Browser, and enter the service name. Then under newly created service you may want to define other services, checks or node links.
	~~You can examine or alter properties of the service. The propeties dialog is similar to other objects (such as Node):~~
	~~::[[File:2_BizSvc_Properties.png\|frame\|\|left\|Business Service Properties]]<br style="clear: both"~~ />
	~~If your service check relies on specific nodes then you need to create node links by selecting ''Create node link~~..~~.'' from the context menu:~~
	~~::[[File:3_Create_Node_Link.png\|frame\|\|left\|Create Node Link]]<br style="clear: both"~~ />
	One or more service checks must be defined for every node link. Service check can be also defined at a business service level. In the latter case it is not connected to any particular node and can be used for some general calculations (e.g. based on some server stats). To create a check select ''Create service check...'' from the context menu, enter the check name and navigate to Script tab in object properties:
	~~::[[File:4_Service_Check_Properties.png\|frame\|\|left\|Service Check Properties]]<br style="clear: both"~~ />
	~~Every service check must have the non empty ''Check script'' text area, otherwise the check will not work.~~
	~~==Monitoring==~~
	All business service calculations performed in real time. The system calculates uptime values for a day, a week and a month for each business service defined. As soon as the uptime value changes it shows in the ''Object Details'' screen for the service:
	~~::[[File:5_Availability.png\|thumb\|700px\|none\|alt=Service Check Properties\|Service Check Properties]]<br style="clear: both"~~ />
	~~Alternatively you can view the availability screen in a slightly different format by selecting ''Availability chart'' from the context menu~~.

Macro: /* Configuration and usage */

2013-03-17T23:57:19Z

Configuration and usage

← Older revision		Revision as of 23:57, 17 March 2013
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	=Configuration and usage=		=Configuration and usage=
	~~Use~~ ''Business Service'' container in the Object Browser view.		For both configuration and monitoring use ''Business Service'' container in the Object Browser view.
	[[File:1_Object_Browser_Services.png\|frame\|\|left\|Object Browser with Services]]<br style="clear: both" />		::[[File:1_Object_Browser_Services.png\|frame\|\|left\|Object Browser with Services]]<br style="clear: both" />
			==Configuration==
	To define a new service select ''Create business service...'' from the context menu in Object Browser, and enter the service name. Then under newly created service you may want to define other services, checks or node links.		To define a new service select ''Create business service...'' from the context menu in Object Browser, and enter the service name. Then under newly created service you may want to define other services, checks or node links.
	You can examine or alter properties of the service. The propeties dialog is similar to other objects (such as Node):		You can examine or alter properties of the service. The propeties dialog is similar to other objects (such as Node):
	[[File:2_BizSvc_Properties.png\|frame\|\|left\|Business Service Properties]]<br style="clear: both" />		::[[File:2_BizSvc_Properties.png\|frame\|\|left\|Business Service Properties]]<br style="clear: both" />
	If your service check relies on specific nodes then you need to create node links by selecting ''Create node link...'' from the context menu:		If your service check relies on specific nodes then you need to create node links by selecting ''Create node link...'' from the context menu:
	[[File:3_Create_Node_Link.png\|frame\|\|left\|Create Node Link]]<br style="clear: both" />		::[[File:3_Create_Node_Link.png\|frame\|\|left\|Create Node Link]]<br style="clear: both" />
	One or more service checks must be defined for every node link. Service check can be also defined at a business service level. In the latter case it is not connected to any particular node and can be used for some general calculations (e.g. based on some server stats). To create a check select ''Create service check...'' from the context menu, enter the check name and navigate to Script tab in object properties:		One or more service checks must be defined for every node link. Service check can be also defined at a business service level. In the latter case it is not connected to any particular node and can be used for some general calculations (e.g. based on some server stats). To create a check select ''Create service check...'' from the context menu, enter the check name and navigate to Script tab in object properties:
	[[File:4_Service_Check_Properties.png\|frame\|\|left\|Service Check Properties]]<br style="clear: both" />		::[[File:4_Service_Check_Properties.png\|frame\|\|left\|Service Check Properties]]<br style="clear: both" />
	Every service check must have the non empty ''Check script'' text area, otherwise the check will not work.		Every service check must have the non empty ''Check script'' text area, otherwise the check will not work.
			==Monitoring==
			All business service calculations performed in real time. The system calculates uptime values for a day, a week and a month for each business service defined. As soon as the uptime value changes it shows in the ''Object Details'' screen for the service:
			::[[File:5_Availability.png\|thumb\|700px\|none\|alt=Service Check Properties\|Service Check Properties]]<br style="clear: both" />
			Alternatively you can view the availability screen in a slightly different format by selecting ''Availability chart'' from the context menu.

Macro at 23:29, 17 March 2013

2013-03-17T23:29:10Z

@@ Line 1: / Line 1: @@
-In a nutshell, ''Business Services'' is a tool for availability monitoring of logical services. Company email, web site, server farm, call center - all are examples of logical services. Moreover, the services can be combined together to define a "broader" logical service. Company email, web site, name server and firewall all can be referred to as "Company Internet Services" and monitored for availability as a whole. So if the name server goes down then the "Company Internet Services" do not function properly as a whole. This feature can be used both as ....
+{{DISPLAYTITLE:Business Services}}
 ==Service==
 Business Services represented with a tree-like hierarchy of nested logical services, nodes and service checks. One can think of a service as a container consisting of other services, service checks and nodes linked to service checks. In NetXMS terminology the last is called ''node link''. For each service in the hierarchy, NetXMS calculates availability percentage and keeps track of all downtime cases. To check availability at any particular level, select it in the Object Browser or choose ''Availability Chart'' from the context menu.
@@ Line 8: / Line 12: @@
 ==Service check==
-''Service check'' is a test whose result is used to define the state of the service. A service check may belong to the specific node (node link) or directly to the service. A service check object contains NXSL script which either returns success (the test result ok) or failure (the service has failed). There are two special variables which can be used in NXSL scripts for service checks:
+''Service check'' is a test whose result is used to define the state of the service. A service check may belong to the specific node (node link) or directly to the service. A service check object contains NXSL script which either returns success (the test result ok) or failure (the service has failed). There are the following special variables and constants which can be used in NXSL scripts for service checks:
 * $node - points to the current node the check is being executed for
 * $reason - the script may set the reason of failure

Macro: /* Node link */

2013-03-17T21:31:57Z

Node link

← Older revision		Revision as of 21:31, 17 March 2013
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	==Node link==		==Node link==
	~~A node~~ link is a reference to any node with one or more service checks attached to this node.		''Node link'' is a reference to any node with one or more service checks attached to this node.

	==Service check==		==Service check==

Macro: /* Service */

2013-03-17T21:30:17Z

Service

← Older revision		Revision as of 21:30, 17 March 2013
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	==Service==		==Service==
	Business Services represented with a tree-like hierarchy of nested logical services, nodes and service checks. One can think of a service as a container consisting of other services and nodes linked to service checks. In NetXMS terminology ~~a node with one or more service checks attached~~ called ''node link''. For each service in the hierarchy, NetXMS calculates availability percentage and keeps track of all downtime cases. To check availability of any particular level, select it in the Object Browser or choose ''Availability Chart'' from the context menu.		Business Services represented with a tree-like hierarchy of nested logical services, nodes and service checks. One can think of a service as a container consisting of other services, service checks and nodes linked to service checks. In NetXMS terminology the last is called ''node link''. For each service in the hierarchy, NetXMS calculates availability percentage and keeps track of all downtime cases. To check availability at any particular level, select it in the Object Browser or choose ''Availability Chart'' from the context menu.

	==Node link==		==Node link==

Macro: /* Service check */

2013-03-17T21:26:33Z

Service check

← Older revision		Revision as of 21:26, 17 March 2013
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	==Service check==		==Service check==
	A service check is		''Service check'' is a test whose result is used to define the state of the service. A service check may belong to the specific node (node link) or directly to the service. A service check object contains NXSL script which either returns success (the test result ok) or failure (the service has failed). There are two special variables which can be used in NXSL scripts for service checks:
			* $node - points to the current node the check is being executed for
			* $reason - the script may set the reason of failure

Macro at 15:35, 17 March 2013

2013-03-17T15:35:54Z

← Older revision		Revision as of 15:35, 17 March 2013
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	Business Services is a ~~hierarchy~~ of logical services as ~~defined by administrator~~. ~~Each~~ service can ~~represent combined state~~ of ~~multiple elements~~. For each service in the hierarchy, NetXMS calculates availability percentage and keeps track of all downtime cases. To check availability of any particular level, select it in Object Browser.		In a nutshell, ''Business Services'' is a tool for availability monitoring of logical services. Company email, web site, server farm, call center - all are examples of logical services. Moreover, the services can be combined together to define a "broader" logical service. Company email, web site, name server and firewall all can be referred to as "Company Internet Services" and monitored for availability as a whole. So if the name server goes down then the "Company Internet Services" do not function properly as a whole. This feature can be used both as ....

			==Service==
			Business Services represented with a tree-like hierarchy of nested logical services, nodes and service checks. One can think of a service as a container consisting of other services and nodes linked to service checks. In NetXMS terminology a node with one or more service checks attached called ''node link''. For each service in the hierarchy, NetXMS calculates availability percentage and keeps track of all downtime cases. To check availability of any particular level, select it in the Object Browser or choose ''Availability Chart'' from the context menu.

			==Node link==
			A node link is a reference to any node with one or more service checks attached to this node.

			==Service check==
			A service check is

Victor: Created page with "Business Services is a hierarchy of logical services as defined by administrator. Each service can represent combined state of multiple elements. For each service in the hiera..."

2013-03-17T10:50:16Z

Created page with "Business Services is a hierarchy of logical services as defined by administrator. Each service can represent combined state of multiple elements. For each service in the hiera..."

New page

Business Services is a hierarchy of logical services as defined by administrator. Each service can represent combined state of multiple elements. For each service in the hierarchy, NetXMS calculates availability percentage and keeps track of all downtime cases. To check availability of any particular level, select it in Object Browser.